For whatever reason, human beings are a lot more likely to leave an online review of a local business when they’re unhappy.
Nevermind the 99% of customers that leave your business satisfied, it’s that other 1% that can cause havoc to a businesses reputation online with their negative online reviews.
This can be maddening to a business owner.
Considering that 93% of Millennials read online reviews before making a purchase, more negative than positive reviews could become a serious problem for your business.
But what if you could encourage more of your happy customers to shout your businesses praises to the online world? A local company has created a way to do just that.
The folks behind Mockingbird Creative recently created Instant Reviews, a SaaS platform reimagining the way customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience.
The Instant Reviews platform captures real-time customer feedback, ratings and sentiment across every channel — review sites, social media, and surveys. With Instant Review’s tools, businesses can engage in every step of the customer journey, establish a positive online presence, and benchmark performance across locations and against competitors.
In today’s reputation economy, Instant Reviews provides the eyes, ears and algorithms necessary to create a stand-out customer experience that pleases a digital consumer society reliant on instant gratification – instantly.
Want to learn more? Visit instantreviews.com, and put this technology to work for your business!
Paid Advertisement – This post paid for by Instant Reviews. If you’d like to advertise your business in a future promotion similar to this, call Dustin at 479-387-1002 or send us a message.